Motormasters always makes every effort to ensure that all work which we undertake is always carried out to the very highest of standards. On the rare occasion when the work that we undertake is not up to the standard that you have come to expect of us, we have a swift procedure to rectify the issue for you.
In the first instance we ask you to contact us (either in person, by a phone call or via an email), when we will take a report from yourself and advise you of the next steps. These will be either getting the vehicle back to our workshop as soon as practicable to rectify the issue or on occasion we may need to investigate the issue before we can provide a solution to you, again this will be carried out as soon as practicable. We have found this process to be a very effective method, where we can provide solutions very quickly.
If for any reason you are not satisfied with the solution(s) that we have offered we also offer an Alternative Dispute Resolution scheme which is administered by an independent body; The Motor Ombudsman.
This scheme is approved by the Chartered Trading Standards Institute (CTSI) and The Motor Ombudsman are approved by the CTSI. You can contact The Motor Ombudsman independently by visiting their website; www.themotorombudsman.org or call their Advice Line on 0843 910 9000.